Shipping Policy – Fun of Puzzles
Welcome to the Shipping Policy for funofpuzzles.com. We know that waiting for a new puzzle can be both exciting and impatient. Our goal is to get your Fun of Puzzles order from our hands to yours as smoothly, safely, and predictably as possible. Please read this policy carefully before placing an order. By making a purchase on funofpuzzles.com, you agree to the terms described below.
1. Order processing time
Once you place an order on funofpuzzles.com, we begin preparing it for shipment. Processing includes:
- Verifying your order details
- Carefully picking the correct puzzles from our inventory
- Inspecting each puzzle box for any visible damage
- Packing your items securely to prevent movement during transit
Processing typically takes a certain number of business days. Weekends and public holidays are not counted as business days. If you place an order late in the evening or on a holiday, processing will begin on the next business day.
You will receive a confirmation email as soon as your order has been processed and is ready to hand over to the shipping carrier. That email will include a tracking number (see section 4 below).
Please note that during peak seasons — such as winter holidays, new collection launches, or major sales events — processing may take slightly longer. We always work to process orders as quickly as possible without compromising care.
2. Available shipping methods
We offer several shipping options to accommodate different needs and timelines. The exact methods available to you will be shown at checkout after you enter your location.
Common options include:
- Standard shipping – Reliable and economical. Best for non-urgent orders.
- Expedited shipping – Faster transit times for those who want their puzzles sooner.
- Express shipping – The fastest option, with priority handling and tracking.
Each method has different characteristics in terms of speed and service level. You can compare them during checkout before making your selection.
3. Shipping destinations
funofpuzzles.com currently ships to a wide range of locations. During checkout, you will be able to see if we deliver to your specific address.
We are continuously working to expand our shipping reach so that more puzzle lovers can enjoy Fun of Puzzles products. If your location is not supported at this time, we encourage you to check back periodically, as our shipping network grows.
We do not ship to P.O. boxes or APO/FPO addresses. A physical street address is required for all deliveries.
4. Tracking your order
Every order shipped from funofpuzzles.com includes a tracking number. Once your order has been processed and handed to the carrier, you will receive an automated notification containing:
- Your unique tracking number
- A direct link to the carrier’s tracking portal
- Instructions on how to sign up for delivery updates (where available)
You can also track your order by logging into your account on funofpuzzles.com and viewing your order history. Tracking information is usually updated within 24 hours of shipment. Please allow some time for the carrier’s system to reflect the latest status.
If your tracking number shows no movement for several days, or if the delivery estimate has passed without an update, please contact us through the website. We will investigate with the carrier on your behalf.
5. Shipping carriers
We partner with reputable, established carriers to deliver your puzzles safely. The specific carrier used for your order depends on your shipping address, the selected shipping method, and current service availability. Common carriers include national postal services and private courier networks.
All carriers are chosen for their reliability, tracking accuracy, and careful handling of packages. In rare cases where a carrier experiences service disruptions (such as extreme weather or system outages), we will communicate any known delays through our website and order update emails.
6. Order splitting and multiple packages
If you order several puzzles at once, we may occasionally send your items in more than one package. This typically happens when:
- Items are stored in different inventory locations
- One puzzle is particularly large or heavy
- A carrier imposes size or weight limits per package
If your order is split, you will receive separate tracking numbers for each package. You will not pay any additional charges for split shipments beyond what was calculated at checkout.
7. Delivery attempts and failed deliveries
When your order arrives at your local delivery area, the carrier will typically make one or more attempts to deliver it to the address you provided. Please ensure someone is available to receive the package, or make alternative arrangements (such as delivery to a workplace or neighbour).
If the carrier is unable to deliver after multiple attempts, the package may be held at a local depot or returned to us. Situations that can cause failed delivery include:
- Incorrect or incomplete address provided by the customer
- No one available to sign for a signature-required package
- Refusal to accept the package
- The delivery location being inaccessible
If a package is returned to us because of an incorrect address or repeated failed delivery attempts, we will contact you to arrange reshipment. Additional charges may apply for reshipment.
8. Lost or stolen packages
Once a carrier marks your order as “delivered”, it is considered successfully delivered. We are not responsible for packages that are lost or stolen after delivery confirmation. However, we understand how disappointing this can be, and we will help as much as we reasonably can.
If your tracking shows “delivered” but you have not received the package:
- Check with neighbours, building management, or anyone else at the delivery address
- Look around your property thoroughly (porch, mailbox, back door, etc.)
- Wait one additional business day — carriers occasionally mark packages as delivered early by mistake
If the package is still missing after these steps, please contact us through funofpuzzles.com. We will open a missing package investigation with the carrier. While we cannot guarantee a refund or replacement for stolen packages, we will work with you in good faith and follow the carrier’s final determination.
To reduce the risk of theft, we recommend choosing a shipping method that requires a signature upon delivery, especially for large orders or during holiday seasons.
9. Incorrect shipping addresses
You are responsible for providing a complete and accurate shipping address at checkout. Before finalizing your order, please double-check:
- Street number and street name
- Apartment, suite, or unit number (if applicable)
- City, state or province, and postal code
- Any special delivery instructions
If you realize you entered an incorrect address after placing your order, contact us immediately through the website. We will attempt to correct the address before processing begins. Once your order has been processed or shipped, we cannot change the delivery address.
Orders returned to us due to an incorrect customer-provided address may be reshipped. Additional charges will apply for the second shipment.
10. International shipping and customs
For orders shipped across international borders, your package may be subject to customs clearance, duties, taxes, or import fees. These charges are determined by the destination country’s customs authority and are solely the responsibility of the customer (the importer of record).
We have no control over customs processes, and we cannot predict whether your package will be assessed duties or taxes. Please check with your local customs office before ordering if you are unsure about potential fees. Customs clearance can also add extra days to the delivery window.
By placing an international order on funofpuzzles.com, you acknowledge that:
- You are responsible for all customs duties, taxes, and fees
- Delivery estimates do not include customs processing time
- We cannot mark packages as “gift” or undervalue items to reduce customs charges — doing so is illegal and violates our shipping agreements
If you refuse to pay customs fees and the package is abandoned or returned, we may deduct all associated costs from any refund or credit issued.
11. Damaged during shipping
While we pack every puzzle with great care, shipping damage can occasionally occur. If your puzzle box arrives crushed, torn, or otherwise damaged:
- Do not open the puzzle’s shrink wrap (if possible)
- Take clear photographs of the outer package and the damaged puzzle box
- Contact us through funofpuzzles.com within a certain number of days of delivery
We will review your claim and work with the carrier as necessary. Depending on the situation, we may offer a replacement, refund, or partial credit. Please refer to our Returns Policy for more details on damaged items.
12. Changes to this Shipping Policy
We may occasionally update this Shipping Policy to reflect changes in our operations, carrier partners, or legal requirements. Any changes will be posted on this page, and the date at the top will be revised. We encourage you to review this policy periodically, especially before placing a new order.
Your continued use of funofpuzzles.com after any changes constitutes your acceptance of the updated Shipping Policy.