Returns Policy – Fun of Puzzles

At funofpuzzles.com, we want you to be completely happy with every puzzle you bring into your home. We understand that sometimes a product is not quite what you expected, or a rare issue occurs. This Returns Policy explains your options, our requirements, and how we make the process as smooth as possible.

Please read this policy carefully before returning any item. By making a purchase on funofpuzzles.com, you agree to the terms below.

1. Change of mind returns

If you have simply changed your mind about a puzzle, you are welcome to return it under the following conditions:

  • The puzzle must be in brand new, factory-sealed condition. The original shrink wrap must be intact. Once a puzzle box has been opened, we cannot accept change-of-mind returns.
  • The return must be initiated within 30 days of the date you received your order.
  • The puzzle must be returned in its original packaging, including any inserts or reference posters.

How to proceed:

Contact us through the contact form available on funofpuzzles.com. Please provide your order number and the name of the puzzle you wish to return. We will send you clear instructions for where to send the item.

Once we receive the returned puzzle and verify its condition, we will issue a credit or exchange to the original payment method. Please note that original service charges are non-refundable for change-of-mind returns.

2. Damaged, defective, or incorrect items

Your satisfaction matters to us. If you receive a puzzle that is damaged during transit, has a manufacturing defect, or is not the item you ordered, we will make it right.

Damaged puzzles:

If the puzzle box arrives crushed, torn, or otherwise damaged, please contact us within 7 days of delivery. Keep all original packaging, as we may need photos or additional information to assist with our records.

Defective puzzles:

Fun of Puzzles products are known for their high quality, but on rare occasions, issues can occur. Examples of defects include:

  • Missing pieces beyond the normal margin (we will ask you to confirm the piece count)
  • Severely miscut pieces that do not fit together
  • Printed image flaws such as blurring, colour shifting, or offset layers

Incorrect items:

If you received a different puzzle from the one you ordered, please do not open the shrink wrap. Contact us immediately with your order number and a photo of the item you received.

For any of the above situations, we will cover the necessary steps to resolve the issue. Options include:

  • A full refund to your original payment method
  • A replacement of the same puzzle (if still in stock)
  • A credit toward a different puzzle of equal value

We may request photographs of the damage or defect to help us improve our quality checks. You will never be asked to return a defective puzzle at your own cost.

3. Items that cannot be returned

The following items are not eligible for return under any circumstances:

  • Puzzles with broken shrink wrap (opened boxes) – unless the opening was required to discover a manufacturing defect, and you notified us before opening.
  • Puzzles returned more than 30 days after delivery.
  • Puzzles that have been glued, framed, painted, or altered in any way.
  • Any item purchased from a third-party seller or reseller – this policy applies only to purchases made directly on funofpuzzles.com.
  • Final sale or clearance items – if a product is marked “final sale” on its product page, it cannot be returned.

4. Condition requirements for returns

To receive a refund or exchange, all eligible returns must meet these standards:

  • The puzzle box must be unopened with original factory seal intact (exception: damaged/defective claims approved by us).
  • The original outer packaging (if any) should be included.
  • The puzzle must be free from any marks, stains, or signs of handling.
  • Any promotional inserts or extras must be returned as well.

Returns that do not meet these conditions will be sent back to you, and no refund will be issued.

5. How to prepare your return

Once you have received return instructions from us, please follow these steps:

  • Pack the puzzle securely in a sturdy box or padded envelope to prevent further damage during transit.
  • Include a note with your order number and the word “RETURN” clearly written.
  • Do not write or tape anything directly onto the original puzzle box – always use an outer shipping container.
  • Keep your proof of return until we confirm receipt of the item.

We are not responsible for items lost or stolen during return transit unless you use a tracked method and provide the tracking number to us.

6. Refunds and processing time

Once your return arrives at our designated facility, please allow up to 10 business days for inspection. After we approve your return:

  • Refunds are issued to the original payment method.
  • Credits for exchanges are applied toward your next order.
  • You will receive a confirmation notification once the refund or credit has been processed.

Depending on your bank or payment provider, it may take additional days for the refund to appear in your account.

If you have not heard from us after 15 business days from the date you shipped your return, please contact us again through funofpuzzles.com.

7. Exchanges

If you would like to exchange an unopened puzzle for a different design, follow the same process as a change-of-mind return. We will issue a credit for the returned item, and you may place a new order for the puzzle you prefer. This ensures you receive your new puzzle as quickly as possible.

For defective or damaged items, we may offer a direct exchange without requiring you to place a new order. In that case, we will reserve a replacement puzzle for you while we process the claim.

8. International returns

At this time, funofpuzzles.com primarily serves customers who order directly through our website. Return requirements are the same as above. Customers are responsible for following the return instructions carefully. We recommend using a trackable return method.

9. Final notes and policy updates

We reserve the right to update this Returns Policy at any time. Changes will be posted on this page, and the date at the top will be revised. Your continued use of funofpuzzles.com after any changes means you accept the updated policy.

If you have any questions about whether a specific item is returnable, or if you are unsure about your situation, please contact us through the website before initiating a return. We are reasonable people who love puzzles, and we will always try to find a fair solution.

Thank you for choosing funofpuzzles.com. We hope you love every puzzle you open – and if you do not, we are here to help, no hard feelings.